Comcast incompetents
09 Feb 07 Filed in: Comcast
Comcast offer insanely fast internet, high definition cable TV and a digital phone service for $99/month in year one/$130 per month. thereafter. With such high tech services you would think they could do their investors a favor and employ courteous sales staff and helpful techs to maximise the returns on investment. Sadly, they have a monopoly in many parts of America, and Comcast treat their customers like shit.
This isn't just the Pisstakers' experience. if it were, we would just resign ourselves to another run of bad luck with a telecommunications conglomerate and hide away under 100Mb/sec internet. But 6 neighbors have the same story, a couple of city professionals, Sean, a radio host... It is unbelievable how Comcast haven't been firebombed for insolence, pettiness, manipulation, and any other unpleasant traits of behavior.
Several small-minded, low-ranking idiots know their company has something people want, and personal power trips become part of their daily business dealings. But when a customer runs out of patience and asks to speak to a supervisor who has a straight answer, they are only too pleased to pass on their boss' number. Of course, it is the wrong number. The minion also gives a false name of their own too. Back to square one when you call to resolve the simple issue of setting up a service you want to pay $100 a month for, possibly for ever.
"Yes, we will install the services after we have conducted a survey."
"But our neighbors have had the survey already."
"According to my screen, that is not the case. You must be mistaken."
"Yeah, right! They have the service installed too."
"Your neighbor isn't in your building. You need a survey."
"Our neighbor is in the building next door on the same complex. Every unit has the same installation set up. The builder has made sure that everything is ready to hook in your services. You have 6 customers here already."
"My screen says Not! Anyway, the builder ran out of money and didn't complete the infrastructure."
"I am sure the builder will be delighted to hear that (He was so delighted to hear about his financial downfall, he phoned his accountant to check he was still in business!) So, bullshit aside, how long for the survey?"
"Oh, it is indefinite at the moment."
According to Comcast minion number 3 in our 10-call ordeal, his supervisor held the key as to whether or not digital voice could be installed. Apparently, until the supervisor replied to an email, the minion customer servant could not OK the 3-part $99 deal. When pushed for when to expect a reply, he said Tuesday, Wednesday, Thursday or Friday.
"But you just said he is in an interview. You are telling me it takes 3 days for him to finish up an interview and answer an email?"
He had no answer to the exposure of yet another pile of crap statement, and said he would get back to us later that afternoon. He never did, and gave us a wrong number for good measure. Thanks Don, you total wanker!
In their defense, Comcast have a great tech support - once you are up and running. But if they were as efficient as their sales people, we would still be sharing one modem between 2 computers, shutting it down, restarting. logging in... kudos techies, crud everyone else.
Most Comcast customer services is crap
This isn't just the Pisstakers' experience. if it were, we would just resign ourselves to another run of bad luck with a telecommunications conglomerate and hide away under 100Mb/sec internet. But 6 neighbors have the same story, a couple of city professionals, Sean, a radio host... It is unbelievable how Comcast haven't been firebombed for insolence, pettiness, manipulation, and any other unpleasant traits of behavior.
Wrong Supervisor trick
Several small-minded, low-ranking idiots know their company has something people want, and personal power trips become part of their daily business dealings. But when a customer runs out of patience and asks to speak to a supervisor who has a straight answer, they are only too pleased to pass on their boss' number. Of course, it is the wrong number. The minion also gives a false name of their own too. Back to square one when you call to resolve the simple issue of setting up a service you want to pay $100 a month for, possibly for ever.
Comcast dispense incorrect information
"Yes, we will install the services after we have conducted a survey."
"But our neighbors have had the survey already."
"According to my screen, that is not the case. You must be mistaken."
"Yeah, right! They have the service installed too."
"Your neighbor isn't in your building. You need a survey."
"Our neighbor is in the building next door on the same complex. Every unit has the same installation set up. The builder has made sure that everything is ready to hook in your services. You have 6 customers here already."
"My screen says Not! Anyway, the builder ran out of money and didn't complete the infrastructure."
"I am sure the builder will be delighted to hear that (He was so delighted to hear about his financial downfall, he phoned his accountant to check he was still in business!) So, bullshit aside, how long for the survey?"
"Oh, it is indefinite at the moment."
Comcast job interviews can last days
According to Comcast minion number 3 in our 10-call ordeal, his supervisor held the key as to whether or not digital voice could be installed. Apparently, until the supervisor replied to an email, the minion customer servant could not OK the 3-part $99 deal. When pushed for when to expect a reply, he said Tuesday, Wednesday, Thursday or Friday.
"But you just said he is in an interview. You are telling me it takes 3 days for him to finish up an interview and answer an email?"
He had no answer to the exposure of yet another pile of crap statement, and said he would get back to us later that afternoon. He never did, and gave us a wrong number for good measure. Thanks Don, you total wanker!
Not all Comcast employees are bad
In their defense, Comcast have a great tech support - once you are up and running. But if they were as efficient as their sales people, we would still be sharing one modem between 2 computers, shutting it down, restarting. logging in... kudos techies, crud everyone else.
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