Contact forms and webmaster attitudes
22 Mar 07 Filed in:Blogging

The internet is all about sharing and offering information. On a blog, it is great to hear from readers, even if the feedback is negative! Comparing various blogs/websites, I noticed a few different attitudes towards correspondence.
The Pisstakers
Use our snazzy contact form and we will get back to you the same day, because we really value your input and interest. This is the voice of sincerity (for once) from Ed the Editor.
Daring Fireball
John Gruber is a busy and upfront blogger. The Mac guru admits it can take a while (if ever) to get round to his email duties. He writes enough as it is, I guess, with loads of posts every day, and tends not to leave any questions unanswered in his trademark tech essays. Also he does offer the option for mega encryption messaging, presumably his stand to confound the spooks sucking up and listening to everything going down the tubes these days. Consequently, we will let him off his less than on the ball admin.
Spanish ignorants
I can't tell you how many times I emailed companies in Spain asking for information on their products. Since 2003, bike bit and foodstuff empresarios with some of the world's best designed websites have lost hundreds of euros of business from me. I waited bloody days and days for a response, beating myself up that perhaps they didn't understand my textbook Spanish. But no, there is a mañãna attitude that has gone beyond culturally cute, and entered the realms of taking the piss. So I sourced products from real world stores that gave a damn about their customers.
It would almost have been better to disconnect their Contactenos link and saved us all the trouble, cabrones.
Anyway, by far the best contact form in the world comes from Dave Barnes. I have never used it, but I am sure it works!
What is the worst online correspondent or worst attitude to email you have encountered?
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